Manhattan Beach, CA – November 14, 2006 – Vertical Communication Technologies (VCT), the leading provider of Relationship Management Solutions (RMS) for private clubs and organizations of distinction announced today that it has enhanced and expanded its Customer Success Program. The new program will include a focused and comprehensive set of services delivered to each client on a customized and continuous basis.
"Since MemberReachâ?¢ and MarketReachâ?¢ have so much ability to add value to client organizations, we decided to design and deliver a series of monthly one-on-one sessions for each client, following initial training, as end users become more knowledgeable about the product. Delivered by our Product Specialists, the Customer Success Program includes a one-hour session each month, and allows for additional time "behind-the-scenes" by VCT staff for performing the requested customizations or changes to the system configuration," said Dan Sharry, VCT’s Vice President of Sales & Marketing.
"One of the things our clients notice very early on is that our products are not like other systems they currently work with that restrict users to a limited range of features, or to a particular style of navigation through the system. Our products are just the opposite – they’re fully customizable" said Stephen Ready, President & CEO of VCT. "By adding this program of services, we greatly expand the value our clients derive from their relationship with VCT. And by the way, the Customer Success Program comes at no extra charge."
Since 1999, VCT has been the leading provider of Relationship Management Solutions (RMS) to the golf and private club industries. By combining best-of-breed technologies with proven communication, sales and marketing methodologies, VCT has helped hundreds of clubs nationwide rapidly implement solutions to drive increased member loyalty while achieving sales and marketing effectiveness.
With a focus on both top line performance and bottom line results, VCT’s line of Reachâ?¢ Solutions and E-Publishing Services continue to exceed expectations. Each solution empowers our clients to drive continued loyalty, as well as increased revenues, profitability, and growth.
Whatever your goals, VCT has a solution to help you achieve them.
For Private Clubs and Organizations of Distinction wishing to enhance your brand and increase loyalty, more effectively communicate your value, or more efficiently manage marketing and sales efforts.
For Golf Management Companies wanting to increase facility revenues and pipeline visibility across your entire portfolio, or in need of an E-Publishing solution that can provide a vehicle for enhanced corporate branding and new revenue channels from your existing database.
For Residential Community Developers desiring a unified sales platform to manage both membership and real estate sales, or an E-Communications solution that helps you get the right message to the right audience at the right time.
For Membership Marketing Consultants seeking a solution that enables a more streamlined approach to managing day-to-day client relationships, or an E-newsletter solution that helps build your brand, communicate with your clients and prospects, and enhance your perceived value to the market.
For more information, please visit VCT on the web at http://www.vctcorp.com
Contact:
Dan Sharry
VP, Sales & Marketing
Vertical Communication Technologies
877.258.2676 ext 214
dsharry@vctcorp.com