NORTHBROOK, Ill., Feb. 9, 2010 – Again in 2009, multiple KemperSports™ properties earned top honors in the National Golf Foundation’s eighth annual Customer Loyalty Awards. Awards were given in two separate categories – to managers of public golf facilities with high loyalty ratings in 2009 and to operators of most-improved facilities in 2008 and 2009. KemperSports properties have earned multiple honors in the NGF Customer Loyalty Awards every year since the awards’ inception in 2001.
KemperSports emphasizes best-in-class customer service at all of its courses utilizing its proprietary customer-focused training program True Service™ to inspire all staff to deliver great experiences.
“The primary objective of True Service is to create happy and loyal customers,” said KemperSports CEO Steve Skinner. “The Customer Loyalty Awards validate the fact that KemperSports’ culture of customer service excellence and our True Service program is working.”
KemperSports winners with the highest loyalty scores include Sand Creek Station Golf Club in Newton, Kan., which was honored as a winner in the standard category; Tunica National Golf and Tennis in Tunica, Miss., a top-five finisher in the standard category; and Newport Dunes Golf Club in Port Aransas, Texas, and The Wilderness at Fortune Bay in Tower, Minn., both achieved top-five rankings in the premium category.
In the most-improved category, Highland Park Country Club in Highland Park, Ill., and Goose Creek Golf Club in Leesburg, Va., were winners in the premium and standard categories, respectively. Pipestone Golf Club in Miamisburg, Ohio, was the No. 3 honoree in the standard category.
Originating in 2001, the NGF Customer Loyalty Awards have consistently featured KemperSports properties. Past winners include Sand Creek Station Golf Club (2008 and 2009), Falcon Ridge Golf Club in Lenexa, Kan. (2008), Crab Meadow Golf Club in Northport, N.Y. (2008), and The Wilderness at Fortune Bay (2006).
About KemperSports
Northbrook, Ill.-based KemperSports operates golf facilities as well as athletic clubs, lodging venues and major sporting events, including nationally ranked courses and tournament venues such as Bandon Dunes Golf Resort, Dorado Beach Resort & Club, The Glen Club, Harding Park, Desert Willow Golf Resort and Chambers Bay, host of the 2010 U.S. Amateur and the 2015 U.S. Open. Affiliate KemperLesnik, a sports marketing, events and public relations agency, has produced and managed major national and international events, including the EA SPORTS Maui Invitational college basketball tournament. For more information, visit www.kempersports.com.
About NGF
The mission of the National Golf Foundation, founded in 1936, is to help golf businesses succeed by providing marketing, research and other consulting services. Based in Jupiter, Fla., the NGF serves many constituencies in the golf industry, including equipment manufacturers; builders and developers; facilities and practice ranges; course architects; retailers; turf maintenance suppliers; golf associations and the media. For more information, visit www.NGF.org.
Contact:
B.R. Koehnemann
847.291.6740, brkoehnemann@kempersports.com
