Four out of the six properties honored are managed by KemperSports
NORTHBROOK, Ill., Feb. 22, 2011 – The National Golf Foundation recently announced that four KemperSports properties earned top honors in its eighth annual Customer Loyalty Awards. In all, of the six awards that were presented at the 2011 Golf Industry Show in Orlando, Fla., Feb. 9-10, four were managed by KemperSports.
The awards were given to facilities with the highest customer satisfaction index scores based on surveys fielded through NGF’s Golfer Survey Program in two categories.The 2010 awards were given to courses with green fees more than and less than $70.
KemperSports award winners include Sand Creek Station in Newton, Kan. (winner – under $70), The Wilderness at Lake Jackson (runner-up – under $70), Cape Fear National in Leland, NC (runner-up – over $70) and Newport Dunes Golf Club in Port Aransas, TX (runner-up – over $70).
KemperSports has a long history in managing NGF Customer Loyalty Awards winners as past recipients include The Wilderness at Fortune Bay, Butterfield Trail Golf Course and Desert Willow Golf Resort who were all top-five finishers in the premium category in 2008.
“We believe the award winners exemplify our commitment to providing outstanding customer service at all of our properties,” said KemperSports CEO Steve Skinner. “Our proprietary TrueService training program has been enthusiatically adopted by our staff and the results are seen in increased revenues and guest satisfaction.”
Sand Creek Station also received the top ranking in 2008.
About KemperSports
Northbrook, Ill.-based KemperSports operates golf facilities as well as athletic clubs, lodging venues and major sporting events, including nationally ranked courses and tournament venues such as Bandon Dunes Golf Resort, Dorado Beach Resort & Club, The Glen Club, Desert Willow Golf Resort and Chambers Bay, host of the 2015 U.S. Open. Affiliate KemperLesnik, a sports marketing, events and public relations agency, has produced and managed major national and international events, including the EA SPORTS Maui Invitational college basketball tournament. For more information, visit www.kempersports.com.
About the NGF
The mission of the National Golf Foundation, founded in 1936, is to help golf businesses succeed by providing marketing, research and other consulting services. Based in Jupiter, Fla., the NGF serves many constituencies in the golf industry, including equipment manufacturers; builders and developers; facilities and practice ranges; course architects; retailers; turf maintenance suppliers; golf associations and the media. For more information, visit www.ngf.org.
Contact:
B.R. Koehnemann
847-291-6740
br.koehnemann@kemperlesnik.com
