Service innovation is a new and significantly improved service concept that is taken into practice. A service innovation always includes replicable elements that can be identified and systematically reproduced throughout an organisation.
A service innovation benefits both the service producer and customers and it improves its developer’s competitive edge. Service innovations can for instance be new solutions in the customer interface, new distribution methods, novel application of technology in the service process, new forms of operation with the supply chain or new ways to organize and manage services – all key areas of concern for the golf club industry.
Service Innovation will be one of the central topics of the 2014 Asia Pacific Golf Summit which will be held at the iconic Marina Bay Sands Resort on November 14-15.
The speaker who will address Service Innovation is David Kwee, chief executive officer of Training Vision Institute, a leader in continuing education and training. David is a sought after speaker and holds a Masters of Education from the University of Sheffield (UK). Being in the practice of enabling people for more than 20 years, he has extensive experience in designing, developing and delivering real time training and consulting solutions for multinationals and home-grown companies both locally and regionally.
David takes an organisation development approach by integrating the knowledge and skills components into the context specific organisational environment. His ability to correlate organisational issues with the culture, structure, systems and strategies brings immeasurable value to the projects he manages.
A true blue entrepreneur and innovator, Training Vision Institute under his leadership has built a suite of strong brands, being the first to introduce Service Innovation Asia, MobileLearn Asia, Future Leader, Career Ascent, all of which are future oriented brands and products to enable Training Vision Institute as the 21st Century Learning Ground.
Register Now to attend APGS 2014 and share in the leading edge thinking of an Asian business thought leader committed to advancing human capital and organisation development in Asia.
Click link below to register to APGS 2014:
https://secure.golfconference.org/event/asia-pacific-golf-summit-2014
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