Adds 20 Clubs To Rapidly Expanding Client Base Through Agreement With Landscapes Golf Management
STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today they added Landscapes Golf Management (LGM) – a sister company to Landscapes Unlimited – to their client roster. 59club USA will use their industry-leading proprietary software and objective data analysis tools to provide mystery shopping services to help audit and improve the golf experience, membership sales, event sales and group-outing sales for 20 LGM golf properties in 13 states.
“We’re obviously thrilled to begin working with Landscapes Golf Management and their extensive list of extraordinary golf properties,” said Mike Kelly, managing partner of 59club USA. “We look forward to showcasing our world-class customer service platform and providing knowledgeable insights which will help shape future plans and achieve customer service excellence throughout their portfolio.”
With the addition of 20 LGM properties, 59club USA expands its client roster to more than 80 golf properties in 28 states across the country.
“Landscapes Golf Management invests extraordinary time, effort and resources into all levels of our organization, especially customer service and training, but we understand there is always room for improvement,” said Tom Everett, president of LGM. “By utilizing 59club USA’s services, we will receive access to real-time, unbiased data which will help us achieve our goal of consistent customer service improvement, and continued success and growth in all customer-facing areas. We’re extremely excited to begin.”
59club is a service-based management tool and customer service provider which uses objective data points and images to measure, improve and then maintain standards of customer service, in turn increasing visitor and member retention. Results of on-site testing from 59club are a boost to customer satisfaction, revenues and profits for clubs who use their services such as customer satisfaction surveys, mystery shopping services and employee training – both virtual and on-site.
Already, 59club USA has established and developed relationships with more than 80 well-known golf clubs and resorts in North America including 14 TPC Network properties, Reynolds Lake Oconee, The Mid Ocean Club in Bermuda, Haig Point in South Carolina, Bobby Jones Links, and now Landscapes Golf Management – two of the world’s largest golf management companies.
About 59Club USA
59Club USA is specifically designed to elevate sales and service standards. 59club USA provides mystery Shopper Audits, Customer Satisfaction Surveys, and Training Services, empowering venue managers to analyze their entire visitor and member experience, enabling them to set targets, monitor performance and ultimately make informed decisions to enhance their guest services. To learn more about 59club USA, visit https://www.59clubusa.com/.
About Landscapes Golf Management
Landscapes Golf Management is a Lincoln, Nebraska-based golf course management company. Over the past several years, LGM has ascended quickly into the top 10 management companies in the United States. LGM manages more than 50 properties in the United States, Canada and China.
Founded in 1976, Landscapes Unlimited is an industry leader with more than 2,000 completed golf course construction, renovation, and recreational development projects. The Landscapes Unlimited family of companies, including LGM, is recognized as one of the Top 100 Companies in Golf by the National Golf Foundation. Learn more at https://www.LandscapesUnlimited.com.