STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today Sophie Stubbs is joining the team as Manager of Business Operations. Stubbs is a British expat living in Bermuda, working remotely for 59clubUSA. Stubbs will manage the recruitment, training, and coordination of 59clubUSA’s Mystery Shopper team and assist with marketing and social media for59clubUSA.
“Sophie joins us with over 13 years’ experience in customer service focused roles, spanning across hospitality & hotels, weddings & events, and finance” said Mike Kelly, Managing Partner for 59club USA. “With our growing business, we needed someone with great organizational and communication skills to lead a number of efforts for our company.”
Stubbs gained experience in several high-end venues in Oxfordshire, including operations management training at a Peter de Savary property. She completed two diplomas in Wedding
& Events Planning alongside her university studies, which lead to working at Bijou Venues across the UK, as a Wedding Sales & On the Day Operations Manager.
“I’m excited to join the 59clubUSA team,” said Stubbs. “The opportunity to join a growing company that has incredible attention to detail and creativity really appealed to me.”
59club USA has established and developed relationships with more than 50 well-known private golf clubs and resorts in North America including 14 TPC properties, We-Ko-Pa Golf Club in Scottsdale, Cuscowilla on Lake Oconee, Fenway Golf Club, The Mid Ocean Club in Bermuda, Haig Point in South Carolina, Ruark GolfProperties in Ocean City, Maryland, and Bobby Jones Links – one of the world’s largest golf management companies.
About 59Club USA
59Club USA is specifically designed to elevate sales and service standards. 59club USA provides mysteryShopper Audits, Customer Satisfaction Surveys, and Training Services, empowering venue managers to analyze their entire visitor and member experience, enabling them to set targets, monitor performance, and ultimately make informed decisions to enhance their guest services. To learn more about 59club USA, visithttps://www.59clubusa.com/.
Mike Kelly 706-347-0331