STATHAM, Ga. – North American customer service satisfaction and benchmarking firm 59club USA announced today Steve Munch is joining the team as Director of Sales . Munch will immediately assume the new position at 59clubUSA and manage new client sales operations, client retention strategies and strategic marketing initiatives.
“We are extremely excited to have someone with Steve’s experience join our fast-growing team,” said Mike Kelly, managing partner, 59club USA. “He is perfectly situated to assist us in our immediate growth and we look forward to a bright future with Steve’s involvement.”
Munch has been a PGA member for more than 30 years with 16 years of experience within the TPC Network serving as general manager for two clubs in the network. Recently, Munch completed eight years as general manager of Victoria National where he helped lead a market repositioning campaign and a successful sale to the Dormie Network.
“I’m thrilled to join the 59club USA team,” said Munch. “I firmly believe 59club’s products and services are a perfect match for any club who wishes to take their guest services to a new level. Had 59club been available to me as a general manager, I would have jumped at the idea.”
59club USA has established and developed relationships with more than 50 well-known private golf clubs and resorts in North America including 14 TPC properties, Palmetto Bluff in Bluffton, , Cuscowilla on Lake Oconee, Fenway Golf Club in New York, The Mid Ocean Club in Bermuda, Vanderbilt Country Club in Naples, Reynolds Lake Oconee in Greensboro, Pinnacle Peak Country Club in Scottsdale, and Bobby Jones Links – one of the world’s largest golf management companies.
About 59Club USA
59Club USA is specifically designed to elevate sales and service standards. 59club USA provides mystery Shopper Audits, Customer Satisfaction Surveys, and Training Services, empowering venue managers to analyze their entire visitor and member experience, enabling them to set targets, monitor performance and ultimately make informed decisions to enhance their guest services. To learn more about 59club USA, visit https://www.59clubusa.com/.
