59CLUB USA TO PROVIDE COMPLIMENTARY EMPLOYEE SURVEY TOOLS BEGINNING NEXT WEEK, HELPING CLUBS IDENTIFY STAFF NEEDS DURING CHALLENGING TIMES
STATHAM, Ga. – The North American division of customer service satisfaction and benchmarking firm 59club USA announced today that beginning next week the company will provide its employee survey tools complimentary to golf clubs and other hospitality venues amid the COVID-19 crisis. 59club USA has previously made available survey tools intended for club guests and members. Now, 59club USA has extended these complimentary survey tools through May 31, 2020 to help the hospitality industry identify the wants and needs of their employees as well.
“Employees are the lifeblood of any business, and getting a real understanding of how they feel during this difficult time is crucial not just now, but in the future as well,” said Mike Kelly, managing partner of 59club USA. “If employees feel their needs aren’t being met, there are going to be long-term repercussions for your business. Reliable feedback is crucial, and we want to do our part to help others.”
59club’s proprietary survey tools enable club managers to identify both employee and guest needs, strengthen customer retention and recognize a clear direction on ways to improve the overall experience at their respective clubs. 59club has created COVID-19 specific survey templates as part of their free offering of their survey tools. Managers and decision makers have the freedom to add or subtract questions to better fit their needs and goals using the software. The ability to gather data of guests’ and employees’ opinions will help provide clarity and determine direction on a global scale when it’s needed most.
“Among the rapidly changing climate in which we live, clubs are simply trying to do the right thing,” said Simon Wordsworth, founder of 59club. “Going in blind and guessing what people want makes your clubs work twice as hard to achieve results. If you ask the right questions today, you’ll get the answers that you need to succeed.”
About 59Club USA
59club USA is specifically designed to elevate sales and service standards. 59club USA provides mystery Shopper Audits, Customer Satisfaction Surveys, and Training Services, empowering venue managers to analyze their entire visitor and member experience, enabling them to set targets, monitor performance and ultimately make informed decisions to enhance their guest services. To learn more about 59club USA, visit https://www.59clubusa.com/.