Helping Tournament Operators to Measure and Improve Satisfaction
Wayne, PA. – Golf Genius, the leading worldwide provider of tournament management solutions, today announced a partnership with Players 1st, the premier customer experience management solution designed specifically for golf operators.
In addition to serving over 10,000 private clubs and public courses globally, Golf Genius provides tournament management solutions to regional and national tournament operators including the USGA and Allied Golf Associations, the PGA of America, PGA Sections, Golf Canada and Provincial Associations, England Golf, Golf Ireland, Japan Golf Association, and many others throughout the world.
Players 1st serves golf clubs and golf associations around the world with a variety of solutions to measure customer satisfaction including survey templates, real-time notifications, advanced analytics and industry benchmarking. Their Tournament Experience Survey is a ready-made and detailed survey that customers use to compare their operations against the global Players 1st community of tournament operators.
Under the partnership:
- Golf Genius will promote Players 1st to golf associations and tours within the Golf Genius community.
- Players 1st will offer a free trial to these Golf Genius customers.
- Golf Genius and Players 1st will develop an integrated user experience allowing tournament operators to:
- Quickly and easily survey golfers after the completion of a tournament
- Automatically gather and analyze the feedback
- Gain meaningful insights into golfer experiences
- Make data-driven decisions to improve satisfaction
“Players 1st is recognized as the leading customer experience solution for tournament operations,” said Chris Kallmeyer, Co-CEO at Golf Genius. “So it’s a natural fit and we’re excited to work with Players 1st to benefit regional and national tournament operators throughout the global Golf Genius community.”
“When it comes to tournament management, Golf Genius is everywhere,” said Morten Bisgaard, CEO at Players 1st. “We’re very excited to partner with Golf Genius to share our customer experience solution with the Golf Genius community around the world.”
For more information about Golf Genius and the Players 1st integration visit https://golf.players1st.sport/golf-genius.
About Golf Genius:
Golf Genius provides innovative software and services solutions to over 10,000 private clubs, public courses, resorts, associations, and tours in more than 60 countries. Golf Genius also serves national associations including the USGA, Golf Canada, Japan Golf Association, England Golf, Golf Ireland, Golf Wales, Singapore Golf Association, Golf NSW, the Legends Tour, the DP World Tour, and the PGAs of America, Australia, Belgium, Canada, Holland, Japan, Spain and Portugal. The company has over 225 employees, including 72 PGA professionals, with sales and support operations in the United States, Canada, the UK, Europe, New Zealand and Australia. To learn more, please visit golfgenius.com
About Players 1st:
Players 1st is the industry-leading customer experience management solution for golf. It offers a proven way to help clubs optimize their member and guest experience by gathering and analyzing golfer feedback and providing real-time insights. Today, Players 1st is used by more than 2,000 golf associations and clubs worldwide including England Golf, Golf Australia, the Northern California Golf Association and the North Florida PGA Section.
