Job Description: Director of Custom Design & Installation (CDI)
Company: The Indoor Golf Shop (TIGS)
Location: Celina, TX (periodic travel required)
Department: Custom Design & Installation (CDI)
Reports to: CEO
Compensation: $130,000–$150,000 base (commensurate with experience) + performance bonus tied to measurable operational and financial outcomes
Apply: LinkedIn or send a resume to Carolina.mcconell@shopindoorgolf.com
About The Indoor Golf Shop
The Indoor Golf Shop (TIGS) is a vertically integrated leader in the indoor golf industry — spanning e-commerce, manufacturing, and custom installation. Across our brands (including SIGPRO and InHome Golf), we design, source, manufacture, and install premium indoor golf solutions for homeowners and commercial facilities nationwide. We partner with the top OEM brands in the industry and operate our own manufacturing and fabrication domestically.
Indoor golf is still in the early innings of mainstream adoption, and TIGS is positioned at the center of that growth. We are a founder-led, high-growth company that moves fast, holds a high bar, and invests in leaders who want to build something meaningful — not just manage something that already exists.
Why This Role Matters
- You are the leader and operator of CDI — responsible not just for executing projects, but for building and running the system that delivers projects at scale.
- You bring structure, accountability, and predictability by eliminating friction across handoff, readiness, scheduling, field execution, and closeout.
- You protect margin by preventing breakdowns across scope, coordination, material readiness, and installation quality.
- You transform CDI from a growing function into a disciplined, high-performing operational engine that becomes a competitive advantage.
Role Summary
We are hiring a Director of CDI to lead and scale our Custom Design & Installation division. This is a high-ownership leadership role responsible for operational execution, team development, margin performance, and cross-functional alignment across every installed project.
You will oversee three functional teams — Project Management, Installation, and Design — comprising 15+ team members across multiple concurrent projects and geographies. You will inherit an established and growing team that includes a Senior Project Manager, Project Managers, Installation Leads, Installer Team Leads, field installers, and Design Specialists. Several key positions are open and will be yours to hire. You will define and enforce install readiness standards, implement a structured operating cadence, and establish KPI-driven accountability. This role requires a hands-on operator who can build systems, coach talent, and step into complex issues when needed.
Scope & Authority
CDI operates as its own P&L within TIGS. You will have full hiring authority over your team, direct ownership of operational and financial outcomes, and a seat at the leadership table with direct access to the CEO. This is not a role where decisions get routed through layers of approval — you will have the autonomy to make calls, implement changes, and move fast.
What Success Looks Like (First 6–12 Months)
- CDI operates with clearly defined, documented, and consistently enforced readiness standards across all projects.
- Install schedules become measurably more predictable, with a meaningful reduction in delays caused by incomplete preparation, unclear scope, or coordination gaps.
- Go-backs, rework, and warranty-related issues decrease materially through root-cause discipline and structured feedback loops.
- Change orders are consistently identified, documented, and captured — reducing margin leakage and improving job-level profitability.
- Project Managers operate with strong ownership and proactive communication, with minimal need for executive escalation.
- Field installation teams are scheduled more efficiently, with improved utilization and fewer disruptions.
- A clear KPI dashboard exists and is reviewed regularly, providing real-time visibility into CDI performance and driving continuous improvement.
Core Responsibilities
1) Division Leadership & Talent Development
- Lead, coach, and develop Project Managers and installation leadership with clear performance expectations and accountability standards.
- Build a high-performance culture centered on ownership, proactive communication, and follow-through.
- Conduct regular 1:1s, performance reviews, and development planning to elevate team capability.
- Identify talent gaps and recruit top-tier PMs and field leaders as CDI scales.
2) Operational Systems & Process Discipline
- Define and enforce install readiness standards including site prep, build requirements, electrical/low-voltage, network readiness, room constraints, and material availability.
- Standardize workflows across the full project lifecycle: post-sale handoff, kickoff, design-to-build translation, scheduling, installation, closeout, and warranty handoff.
- Implement and run a consistent operating cadence: weekly readiness reviews, install scheduling reviews, and cross-functional alignment meetings.
- Replace tribal knowledge with documented, repeatable processes and clear ownership at every stage.
3) Financial & Margin Oversight
- Own CDI gross margin performance across all projects and actively manage profitability at the job level.
- Identify and eliminate margin leakage: missed scope, rework, expedite costs, inefficient scheduling, and incomplete readiness.
- Enforce disciplined scope control and change-order management, ensuring all changes are documented, approved, and monetized.
- Partner with Finance to improve job costing accuracy, margin visibility, and forecasting.
4) Cross-Functional Execution
- Serve as the operational bridge across Sales, Design, Operations/Manufacturing, Procurement, Shipping, and Install teams.
- Improve handoff quality by ensuring scope clarity, feasibility, and design validation before projects move into execution.
- Align installation schedules with production capacity, material availability, and field resources.
- Drive accountability across departments to ensure CDI priorities are met and execution risk is reduced.
5) Field Execution & Quality Control
- Oversee installation scheduling and resource allocation across all active CDI projects.
- Ensure installers arrive on-site fully prepared: complete materials, accurate documentation, clear expectations, and defined escalation paths.
- Establish and enforce installation quality standards, documentation requirements, and post-install inspection protocols.
- Step into complex installs, escalations, or high-risk projects as needed to ensure successful execution.
6) Systems, Data & Performance Management
- Define, track, and report on key KPIs: on-time installs, readiness accuracy, gross margin, rework rate, change-order capture, and customer satisfaction.
- Build and maintain a KPI dashboard with a consistent reporting cadence for executive visibility.
- Use data to identify trends, diagnose issues, and drive continuous improvement across the division.
Tools & Systems You’ll Use
- CRM / ticketing systems (e.g., Pipedrive, Gorgias, or equivalent)
- Project management and scheduling tools
- Google Workspace / Microsoft Office / Slack
- ERP / accounting systems (e.g., QuickBooks) for job costing and margin visibility
- Design tools (SketchUp or similar) for layout review and design-to-build validation
Required Qualifications
- 7+ years of experience in project-driven operations within construction, AV/low-voltage integration, specialty contracting, or similar field-executed environments.
- 3+ years leading Project Managers, field teams, or comparable operational teams with direct P&L or margin accountability.
- Proven track record of improving operational performance, reducing inefficiencies, and scaling teams in a high-growth environment.
- Strong financial acumen including gross margin management, cost control, and job-costing discipline.
- Demonstrated ability to build systems, processes, and accountability structures from scratch or significantly improve existing ones.
- Excellent communication and cross-functional leadership skills — you can influence without authority and drive alignment across departments.
Preferred Qualifications
- Experience in AV integration, smart home systems, custom residential or commercial installations, or adjacent project-based field operations.
- Experience scaling multi-market or national installation operations.
- Familiarity with golf simulators, launch monitors, or related technology-driven install environments.
- PMP or similar project management certification.
- Bachelor’s degree in business, construction management, engineering, or related field (practical experience prioritized over credentials).
What We Value
- High ownership and accountability — you run CDI like it’s yours.
- Calm, decisive leadership under pressure: firm on standards, empathetic with people.
- Process-driven but practical: you create repeatability while adapting to real-world job sites.
- A bias toward action and continuous improvement — you don’t wait to be told what needs fixing.
Work Environment & Travel
- Periodic travel required for job sites, complex installs, escalations, team development, and operational review.
- Fast-paced environment with time-sensitive installs, shifting priorities, and a high bar for execution.
- Hands-on leadership approach expected — this is not a desk-only role.
Performance & Incentives
We structure compensation to reward impact. Performance bonus is tied to measurable outcomes, including:
- CDI gross margin performance
- On-time installation execution
- Operational quality (rework, go-backs, readiness accuracy)
- Customer satisfaction
- Team performance and scalability
Bonus targets are designed to be meaningful and are discussed in detail during the interview process. Leaders who materially improve operational performance and margin outcomes will participate in additional upside. This role is built for a high-impact operator who wants to build and scale a critical function of the business, with compensation that grows alongside results.
How to Apply
Apply: LinkedIn or send a resume to Carolina.mcconell@shopindoorgolf.com
Submit your resume and a brief note describing your relevant leadership and project operations experience, the types of teams and project environments you’ve managed (scope, geography, and budget), and examples of systems or improvements you’ve implemented to drive operational performance and margin results.
The Indoor Golf Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
