Players 1st Announces New Release of Industry Leading Customer Experience Management Solution
Adds Extensive Enhancements to Acclaimed Dashboard and Data Analytics Capabilities
Players 1st today announced the availability of its latest release of customer experience management software. The new platform features numerous enhancements developed in conjunction with input from Players 1st users around the world.
The new features provide a deeper insight into the Member and Guest experience, allowing golf course operators to align their operational resources with what their guests value most.
“These new capabilities will greatly enhance the benefits available from the Players 1st customer experience solution and furthers our mission to provide cutting edge technology and analytical capabilities to help golf course operators grow the game and enhance their bottom line,” said Morten Bisgaard, CEO of Players 1st.
The new platform also features a totally new dashboard interface to provide even more advanced data as well as filtering and visualization capabilities, allowing users to easily segment survey feedback and understand underlying customer trends. In addition, a new companion app available for iPhone or Android devices provides real time notifications, enhancing Member and Guest communications and allowing course staff remote access to real time customer feedback.
The software also includes new Artificial Intelligence capabilities that highlight the underlying relationships between key metrics such as Net Promoter Score (NPS) and associated customer touchpoints, providing facility operators with a prioritized map of action areas with the highest impact on Member and Guest experience. Armed with these insights, operators can implement a data driven decision making process to optimize capital and maintenance expenditures and ensure continual improvement in the overall customer satisfaction and loyalty.
The software will be showcased at the upcoming Golf Inc. Summit which will be held September 23-25, 2019 at the Ritz-Carlton Reynolds resort in Lake Oconee, Greensboro, GA.
About Players 1st Inc.:
Players 1st is the world’s leading supplier of Customer Experience solutions specifically designed to help golf course operators improve business results by providing actionable insights to elevate their player’s experience. Players 1st has forged strategic partnerships with leading national golf associations across Europe and North America, combining their expertise in customer experience management with industry best practices to deliver a powerful, easy to deploy solution for public and private course operators to help them take care of their most important asset – their members and guests.
Players 1st Communications
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