April 24, 2008 – Jonas Software is pleased to announce that Stephen King has joined the company as Director of Customer Relations. Mr. King has spent over 25 years in the club industry helping clients of all sizes implement club management solutions.
Mr. King’s primary role will be to assist clients in evaluating their current solutions to ensure maximum utilization and ROI. “Working as a competitor of csg and Jonas, it became apparent to me that many clubs were purchasing systems for the wrong reasons. I saw that csg and Jonas customers had an enormous toolset to help them attract and retain members as well as increase overall satisfaction and facility utilization. Regardless, some club operators would make decisions based on misinformation and perceptions of the gains that would accrue by implementing a new solution”. King went on to say ” I plan to educate our clients about their current system and show them how it can further aid in achieving their operational goals.”
Barry Symons, CEO of Jonas Software commented, “When Stephen approached us with this proposition, we immediately saw value in it. At Jonas our primary goal is customer satisfaction. Our research data shows that clients with more system knowledge recognize a larger ROI, while experiencing greater system utilization, fewer support issues, and a higher level of satisfaction. Stephen will add an important layer to our company by assisting our clients in bridging the gap between what their system can do and what they think it can’t.”
Many industry experts agree that the biggest issue with today’s club management systems is not the functionality, but rather that “users don’t know what they don’t know”. Last year, at the Club Technology Summit which was put on by industry consultants including Bill Boothe, Mark Lipsitt and Ron Comfort, a key subject proposed was the potential benefit of reengineering current systems as opposed to purchasing new. In his new role, Stephen Kings will assist clients of Jonas and clubsystems group in navigating their club management systems more proficiently.
About Jonas Software – www.jonasclub.com
Jonas Software is the leading provider of enterprise management software solutions to the Club Industry. Jonas’ vision is to be the branded global leader in Club Management software that is recognized by customers and respective industry stakeholders as a trusted provider of software for life and as a leader in the areas of technology, product innovation, quality, and client service.
Contact:
Trevor Coughlan
Marketing Manager
Jonas Software
45 Vogell Road, Suite 500
Richmond Hill, ON, L4B 3P6
P: 1 800 352 6647
F: 905 763 0527
www.jonassoftware.com
