Castle Pines, CO (May 18, 2011) – Golf Convergence is hosting a complimentary Webinar on May 24, 2011 at 9:15 a.m. MDT titled, “The Assembly Line of Golf Operations: A Photo Essay of the Customer Touch Points that Make a Difference.”
Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/166589904
Depending whether the facility is a municipal, military, daily-fee, private club or resort, there can be 13 customer touch points. Often, the lowest paid employees have the great number of opportunities to make a favorable impression on the customer.
While there have been a lot of new “customer service” amenities introduced within the last five years, with the challenges encountered within the golf course industry, this Webinar will bring you up to date on what golf courses are doing (by tier; platinum, gold, silver, bronze and steel) to attract and retain guests.
This Webinar will include a photo essay of customer service practices from around the world. Attendees will be able to retain the services of Golf Convergence at a value price to secret shop their golf course meeting with management and staff to emphasize the importance of the customer experience in creating loyalty.
This Webinar is an integral component of Golf Convergence’s strategic consulting practice, which is based on our philosophy of “listen, learn, help and lead. “Our goal is simply to provide the operational tools and valuable insights that can be implemented immediately by golf course operators. We are thrilled to be guiding golf course owners as they seek to ensure that their vision becomes reality.
The material presented in this Webinar complements and expands upon the topics covered in the book titled The Business of Golf – What Are You Thinking? The book won an ING 2010 Media Outstanding Achievement Award and the 2011 Independent Publisher Bronze Medal Award for Business/Career/Sales books .
To learn more: click here. Enter code Email20 at checkout to receive a 20% discount.
Contact:
Diane Wilkinson, Marketing Wizard
Golf Convergence
44215 Morningstar Drive
Castle Rock, CO 80108
303 283 8880
dwilk@golfconvergence.com
